Refund policy
We do not accept any returns or exchanges. All sales are final. However, there are very few exceptions to refunds & exchanges.
You can always contact us for any return question at netbrowsupplies@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Products that have warranty coverage are eligible for exchanges under their individual warranty periods. Additionally, if the items you purchased are out of stock or damaged during processing & before shipping, we will reach out for provide you a refund or even exchange for the value of your original purchase product.
Warranty products
Products covered under warranty are eligible for an exchange of the product within their individual periods of coverage. Products under warranty:
- Machines:
- Scepter series machine (1 year)
- T2S Machine (6 months)
- T2S+ Machine (6 months)
- Batteries
- T2S Rose Gold batteries (6 months)
- Needles:
- Scepter series needles (90 days warranty)
- T2S needles (60 days warranty)
- T2S+ needles (60 days warranty)
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at netbrowsupplies@gmail.com.
